Refund & Cancellation Policy – Business Nesta

At Business Nesta, we are committed to clarity, transparency, and accountability in all our services. This Refund and Cancellation Policy governs the terms under which refunds, cancellations, replacements, or service credits may be issued to clients of businessnesta.com.

By using our services, you agree to be bound by this Policy. Please read carefully before proceeding.

1. Introduction

1.1 Purpose

This Policy ensures clarity and transparency in service transactions while protecting the interests of both clients and Business Nesta.

1.2 Applicability

This Policy applies to all services offered by Business Nesta, including but not limited to:

• Startup registration and compliance services

• Legal and tax documentation

• Digital branding and technology solutions

• Business consultancy, advisory, or mentorship

1.3 Binding Agreement

By making a payment or using services via businessnesta.com, you acknowledge that you have read and agreed to this Policy. It works in conjunction with our Terms of Service and Privacy Policy.

1.4 Policy Administration

Business Nesta reserves the right to modify or update this Policy at any time. Clients are advised to review it periodically.

2. Scope of the Policy

2.1 Coverage

This Policy applies to all payments made to Business Nesta via:

• Online payments (cards, UPI, wallets, net banking)

• Bank transfers (NEFT/IMPS/RTGS)

• Third-party payment gateways

• Offline payments (cheque, demand draft)

Services covered include:

• Startup incorporation (Private Limited, LLP, OPC)

• Legal drafting & compliance (GST, MSME, IPR)

• Digital & branding (websites, pitch decks, social media)

• Mentorship or incubation support

• Document review & advisory consultations

2.2 Service Commencement Clause

Refund eligibility applies only if the service has not been fully initiated. Service is deemed commenced when:

• Document preparation or consultation has started

• Government filings have been submitted

• IP filings or third-party integrations have begun

2.3 Exclusions

This Policy does not cover:

• Services via partner vendors

• Free trials, promotions, or subsidized services

• Loss/delay caused by client non-compliance

• Taxes, statutory fees, or government charges

3. Refund Eligibility

3.1 General Principles

Refunds may be issued under the following conditions:

a) Non-Initiation of Service – Service not started within agreed timelines due to Business Nesta’s fault.

b) Material Deficiency – Delivered service deviates significantly from scope and remains uncorrected after reasonable notice.

c) Technical/Transactional Errors – Duplicate or overpayments due to system errors.

d) Involuntary Cancellations – Service cannot be executed due to internal limitations or third-party issues; client may receive alternative service or pro-rata refund.

3.2 Documentation Requirements

To request a refund, clients must provide:

• Written email request to info@businessnesta.com

• Transaction receipt or invoice

• Evidence supporting the claim

3.3 Ineligibility

Refunds are not available for:

• Incorrect/incomplete client information

• Non-compliance with verification requests

• Government rejections not caused by Business Nesta

• Change of mind or voluntary discontinuation

4. Refund Windows & Processing

4.1 Refund Request Period

Requests must be submitted within 30 business days of payment or first milestone delivery.

4.2 Replacement or Service Credit

Clients may choose:

• Service Replacement – Switch to another service of equal or greater value

• Service Credit – Transferable credit valid for 90 days

4.3 Partial Refunds

Deductions include:

• Pro-rata value of work completed

• Third-party costs (statutory fees, gateways)

• Administrative fees

Refund amount typically capped at 30% except for technical errors or duplicate payments.

4.4 Processing Timeline

Approved refunds are processed within 21–35 working days depending on payment method and banking cycles.

5. Deductions & Charges

• Earned Fees – For partially completed work

• Third-Party Charges – Government, vendor, or gateway fees

• Admin Fees – ₹1000 or 10% of transaction value (whichever is higher)

6. Refund Procedure

6.1 Initiation

Send request to info@businessnesta.com with subject line:
“Refund Request – [Service Name] – [Invoice Number]”

6.2 Required Information

Include:

• Full Name & Email

• Invoice Number & Payment Reference

• Service Availed & Reason

• Supporting Documents

6.3 Review & Outcome

Acknowledgment within 3–5 business days, outcome communicated within 10–14 business days.

6.4 Final Execution

Refunds processed to original payment method; service credits valid for 90 days.

7. Non-Refundable Situations

• Client delays or errors

• Government or regulatory rejections

• Change of mind/voluntary withdrawal

• Partially utilized services

• Promotional/discounted services

• Digital/intellectual products once delivered

• Force majeure events

8. Liability & Dispute Resolution

8.1 Limitation of Liability

Business Nesta is not liable for indirect, incidental, or consequential damages. Total liability limited to amount paid for the service.

8.2 Dispute Escalation

Submit grievance to info@businessnesta.com marked “Escalation – Refund Dispute”. Resolution attempted within 10 business days.

8.3 Governing Law

This Policy is governed by the laws of India, with jurisdiction in Jaipur, Rajasthan.

9. Policy Updates & Contact

9.1 Modifications

Policy may be updated at any time; latest version posted on businessnesta.com.

9.2 No Waiver

Failure to enforce any provision does not constitute waiver. Invalid clauses do not affect remaining clauses.

9.3 Contact

Email: info@businessnesta.com
Website: www.businessnesta.com
Support Hours: Monday–Friday, 10:00 AM – 6:00 PM IST